{"id":4144,"date":"2025-12-30T16:23:03","date_gmt":"2025-12-30T16:23:03","guid":{"rendered":"https:\/\/www.yourinternational.com\/?page_id=4144"},"modified":"2025-12-30T16:59:57","modified_gmt":"2025-12-30T16:59:57","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.yourinternational.com\/nl\/general-terms-and-conditions\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4144\" class=\"elementor elementor-4144\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48d1a7a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"48d1a7a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6597779 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6597779\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<style>\n\/* Clean nested legal layout - All Sections Included *\/\n.legal-wrapper {\n    padding: 10px 0;\n    color: #000 !important;\n    font-family: sans-serif;\n}\n\n.legal-wrapper h2 {\n    font-size: 34px;\n    font-weight: 800;\n    text-align: left;\n    margin-bottom: 5px;\n    color: #000 !important;\n}\n\n.legal-wrapper .brand-sub {\n    text-align: left;\n    display: block;\n    font-weight: bold;\n    font-size: 18px;\n    margin-bottom: 40px;\n}\n\n.legal-section {\n    margin-bottom: 35px;\n}\n\n.legal-section-title {\n    font-size: 20px;\n    font-weight: 700;\n    display: block;\n    margin-bottom: 15px;\n    text-transform: uppercase;\n}\n\n.legal-item {\n    margin-bottom: 22px;\n    padding-left: 20px;\n}\n\n.legal-item-number {\n    font-weight: 700;\n    display: block;\n    margin-bottom: 5px;\n    font-size: 18px;\n}\n\n.legal-item-text {\n    font-size: 17px;\n    line-height: 1.6;\n    font-weight: 400;\n    display: block;\n}\n\n.sub-points {\n    margin-top: 10px;\n    padding-left: 20px;\n    list-style: none;\n}\n\n.sub-points li {\n    margin-bottom: 8px;\n    font-size: 16px;\n}\n<\/style>\n\n<div class=\"legal-wrapper\">\n    <h2>GENERAL TERMS AND CONDITIONS<\/h2>\n    <span class=\"brand-sub\">Your International<\/span>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">1. DEFINITIONS<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">1.1. \u201cAgency\u201d<\/span>\n            <span class=\"legal-item-text\">Your International FZCO, a Free Zone Company duly registered and existing under the laws of the United Arab Emirates, with its registered office in Dubai, UAE, holding Trade License number 29013.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">1.2. \u201cClient\u201d<\/span>\n            <span class=\"legal-item-text\">The natural person or legal entity that enters into an agreement with the Agency for the provision of Services.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">1.3. \u201cServices\u201d<\/span>\n            <span class=\"legal-item-text\">All services provided by the Agency, including but not limited to Market Validation, Strategic Consulting, Localization (translation\/adaption), Go-to-Market execution, Marketing campaigns, and Optimization.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">1.4. \u201cDeliverables\u201d<\/span>\n            <span class=\"legal-item-text\">The tangible results of the Services, such as strategy reports, translated content, marketing campaigns, or software setups provided by the Agency.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">1.5. \u201cAgreement\u201d<\/span>\n            <span class=\"legal-item-text\">The contract between the Agency and the Client, constituted by the Client\u2019s acceptance of a Quote or Proposal.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">2. APPLICABILITY<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">2.1. General Application<\/span>\n            <span class=\"legal-item-text\">These General Terms and Conditions apply to all offers, quotations, and agreements regarding the provision of Services by the Agency.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">2.2. Rejection of Client Terms<\/span>\n            <span class=\"legal-item-text\">The applicability of any purchase conditions or other terms and conditions of the Client is expressly rejected.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">2.3. Written Deviations<\/span>\n            <span class=\"legal-item-text\">Deviations from these terms are only binding if agreed upon in writing by authorized representatives of both parties.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">3. CONCLUSION OF AGREEMENT<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">3.1. Quotation Validity<\/span>\n            <span class=\"legal-item-text\">All quotations and proposals provided by the Agency are non-binding and valid for 30 days, unless stated otherwise.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">3.2. Formation of Contract<\/span>\n            <span class=\"legal-item-text\">The Agreement is concluded when the Client confirms the proposal in writing (including email) or when the Agency commences the execution of the Services with the Client\u2019s knowledge.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">3.3. Immediate Commencement<\/span>\n            <span class=\"legal-item-text\">By accepting the proposal, the Client agrees that the Agency may immediately begin scheduling and reserving capacity for the project.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">4. EXECUTION OF SERVICES &#038; SCOPE<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">4.1. Nature of Obligations<\/span>\n            <span class=\"legal-item-text\">The Agency performs its Services (Consultancy, Marketing, Strategy) on the basis of a &#8220;best efforts obligation&#8221;. The Agency does not guarantee specific commercial results, as these depend on external factors beyond the Agency&#8217;s control.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">4.2. The 5-Step Framework<\/span>\n            <span class=\"legal-item-text\">Services are typically executed in phases (Validation, Blueprint, Localization, Launch, Scale). The Agency is entitled to suspend the start of a subsequent phase until the Client has approved the deliverables of the preceding phase.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">4.3. Third Parties<\/span>\n            <span class=\"legal-item-text\">The Agency is authorized to engage third parties (e.g., local market experts, copywriters, ad platforms) for the execution of the Services.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">4.4. Client Cooperation<\/span>\n            <span class=\"legal-item-text\">The Client must provide all necessary information, access to accounts, and approvals in a timely manner. Delays caused by the Client extend the delivery deadlines of the Agency.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">5. FEES AND PAYMENT<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">5.1. Establishing Fees<\/span>\n            <span class=\"legal-item-text\">Fees are established in the Proposal (Fixed Project Fee or Hourly Rates).<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">5.2. Payment Schedule<\/span>\n            <span class=\"legal-item-text\">Unless agreed otherwise, the Agency invoices:<\/span>\n            <ul class=\"sub-points\">\n                <li>\u2022 50% Deposit upon signing the Agreement (Project Start).<\/li>\n                <li>\u2022 50% Remainder upon delivery or completion of agreed milestones.<\/li>\n            <\/ul>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">5.3. Payment Term<\/span>\n            <span class=\"legal-item-text\">Invoices must be paid within fourteen (14) days of the invoice date.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">5.4. Default<\/span>\n            <span class=\"legal-item-text\">If payment is not received by the due date, the Client is in default by operation of law. The Agency is entitled to suspend all work immediately. The Client shall owe statutory commercial interest plus extrajudicial collection costs fixed at 15% (minimum \u20ac150.00).<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">6. CANCELLATION AND EARLY TERMINATION<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">6.1. General Policy<\/span>\n            <span class=\"legal-item-text\">Since the Agency reserves specific time and resources for the Client\u2019s project, strict cancellation rules apply.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">6.2. Cancellation Fee<\/span>\n            <span class=\"legal-item-text\">If the Client cancels after the Agreement has been concluded, the following applies:<\/span>\n            <ul class=\"sub-points\">\n                <li>\u2022 <strong>Work Completed:<\/strong> The Client must pay 100% of the fees for all work already performed up to the moment of cancellation.<\/li>\n                <li>\u2022 <strong>Compensation for Revenue Loss:<\/strong> The Client must pay 50% of the remaining value of the project price as compensation for reserved capacity.<\/li>\n            <\/ul>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">6.3. Written Cancellation<\/span>\n            <span class=\"legal-item-text\">Cancellation must be done in writing. The date of receipt by the Agency serves as the cancellation date.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">7. COMPLAINTS AND REVISIONS<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">7.1. Inspection<\/span>\n            <span class=\"legal-item-text\">The Client must inspect Deliverables upon receipt. Complaints must be submitted in writing within seven (7) days.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">7.2. Subjectivity<\/span>\n            <span class=\"legal-item-text\">Complaints regarding style or strategic preferences do not constitute valid grounds for rejection or refund, provided the Agency acted with professional competence.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">7.3. Remedy<\/span>\n            <span class=\"legal-item-text\">In the event of a valid error, the Agency shall be given a reasonable opportunity to correct the work. The Client is not entitled to a refund unless the Agency fails to rectify the issue.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">8. LIABILITY AND INDEMNITY<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">8.1. Limitation of Liability<\/span>\n            <span class=\"legal-item-text\">The Agency\u2019s total liability is strictly limited to the amount of the fees actually paid by the Client for the specific part of the assignment that caused the damage.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">8.2. Exclusions<\/span>\n            <span class=\"legal-item-text\">The Agency is never liable for indirect damages, results of marketing campaigns (ROAS\/ROI), or damages caused by third-party platforms (e.g., Google, Meta, Shopify).<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">8.3. Indemnity<\/span>\n            <span class=\"legal-item-text\">The Client indemnifies the Agency against all claims from third parties arising from the use of the Deliverables or materials provided by the Client.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">9. INTELLECTUAL PROPERTY<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">9.1. Agency IP<\/span>\n            <span class=\"legal-item-text\">All intellectual property rights regarding the methods, strategies, and frameworks used by the Agency remain with the Agency.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">9.2. Client Usage Rights<\/span>\n            <span class=\"legal-item-text\">Upon full payment of all invoices, the Client acquires usage rights for the specific Deliverables created for them.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">10. PROMOTIONAL RIGHTS<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">10.1. Marketing License<\/span>\n            <span class=\"legal-item-text\">The Client grants the Agency the perpetual, worldwide right to use the Client\u2019s name, logo, and a description of the project (Case Study) for promotional purposes.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">10.2. Performance Metrics<\/span>\n            <span class=\"legal-item-text\">The Agency is entitled to share high-level performance metrics to demonstrate success.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">10.3. Written Opt-Out<\/span>\n            <span class=\"legal-item-text\">If the Client strictly forbids such use, they must explicitly state this in writing before the conclusion of the Agreement.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">11. CONFIDENTIALITY<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">11.1. Strict Confidentiality<\/span>\n            <span class=\"legal-item-text\">Both parties agree to keep strict confidentiality regarding sensitive business information. This obligation remains in force even after termination.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">12. FORCE MAJEURE<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">12.1. Liability Waiver<\/span>\n            <span class=\"legal-item-text\">The Agency is not liable for delays caused by Force Majeure (e.g., illness, internet outages, government measures). The delivery schedule will be adjusted accordingly.<\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <span class=\"legal-section-title\">13. GOVERNING LAW AND DISPUTES<\/span>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">13.1. Governing Law<\/span>\n            <span class=\"legal-item-text\">All legal relationships are governed exclusively by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai.<\/span>\n        <\/div>\n        <div class=\"legal-item\">\n            <span class=\"legal-item-number\">13.2. Exclusive Jurisdiction<\/span>\n            <span class=\"legal-item-text\">Any disputes arising from or in connection with the Agreement shall be submitted exclusively to the competent courts in Dubai, United Arab Emirates.<\/span>\n        <\/div>\n    <\/div>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>GENERAL TERMS AND CONDITIONS Your International 1. DEFINITIONS 1.1. \u201cAgency\u201d Your International FZCO, a Free Zone Company duly registered and existing under the laws of the United Arab Emirates, with its registered office in Dubai, UAE, holding Trade License number 29013. 1.2. \u201cClient\u201d The natural person or legal entity that enters into an agreement with the Agency for the provision of Services. 1.3. \u201cServices\u201d All services provided by the Agency, including but not limited to Market Validation, Strategic Consulting, Localization (translation\/adaption), Go-to-Market execution, Marketing campaigns, and Optimization. 1.4. \u201cDeliverables\u201d The tangible results of the Services, such as strategy reports, translated content, marketing campaigns, or software setups provided by the Agency. 1.5. \u201cAgreement\u201d The contract between the Agency and the Client, constituted by the Client\u2019s acceptance of a Quote or Proposal. 2. APPLICABILITY 2.1. General Application These General Terms and Conditions apply to all offers, quotations, and agreements regarding the provision of Services by the Agency. 2.2. Rejection of Client Terms The applicability of any purchase conditions or other terms and conditions of the Client is expressly rejected. 2.3. Written Deviations Deviations from these terms are only binding if agreed upon in writing by authorized representatives of both parties. 3. CONCLUSION OF AGREEMENT 3.1. Quotation Validity All quotations and proposals provided by the Agency are non-binding and valid for 30 days, unless stated otherwise. 3.2. Formation of Contract The Agreement is concluded when the Client confirms the proposal in writing (including email) or when the Agency commences the execution of the Services with the Client\u2019s knowledge. 3.3. Immediate Commencement By accepting the proposal, the Client agrees that the Agency may immediately begin scheduling and reserving capacity for the project. 4. EXECUTION OF SERVICES &#038; SCOPE 4.1. Nature of Obligations The Agency performs its Services (Consultancy, Marketing, Strategy) on the basis of a &#8220;best efforts obligation&#8221;. The Agency does not guarantee specific commercial results, as these depend on external factors beyond the Agency&#8217;s control. 4.2. The 5-Step Framework Services are typically executed in phases (Validation, Blueprint, Localization, Launch, Scale). The Agency is entitled to suspend the start of a subsequent phase until the Client has approved the deliverables of the preceding phase. 4.3. Third Parties The Agency is authorized to engage third parties (e.g., local market experts, copywriters, ad platforms) for the execution of the Services. 4.4. Client Cooperation The Client must provide all necessary information, access to accounts, and approvals in a timely manner. Delays caused by the Client extend the delivery deadlines of the Agency. 5. FEES AND PAYMENT 5.1. Establishing Fees Fees are established in the Proposal (Fixed Project Fee or Hourly Rates). 5.2. Payment Schedule Unless agreed otherwise, the Agency invoices: \u2022 50% Deposit upon signing the Agreement (Project Start). \u2022 50% Remainder upon delivery or completion of agreed milestones. 5.3. Payment Term Invoices must be paid within fourteen (14) days of the invoice date. 5.4. Default If payment is not received by the due date, the Client is in default by operation of law. The Agency is entitled to suspend all work immediately. The Client shall owe statutory commercial interest plus extrajudicial collection costs fixed at 15% (minimum \u20ac150.00). 6. CANCELLATION AND EARLY TERMINATION 6.1. General Policy Since the Agency reserves specific time and resources for the Client\u2019s project, strict cancellation rules apply. 6.2. Cancellation Fee If the Client cancels after the Agreement has been concluded, the following applies: \u2022 Work Completed: The Client must pay 100% of the fees for all work already performed up to the moment of cancellation. \u2022 Compensation for Revenue Loss: The Client must pay 50% of the remaining value of the project price as compensation for reserved capacity. 6.3. Written Cancellation Cancellation must be done in writing. The date of receipt by the Agency serves as the cancellation date. 7. COMPLAINTS AND REVISIONS 7.1. Inspection The Client must inspect Deliverables upon receipt. Complaints must be submitted in writing within seven (7) days. 7.2. Subjectivity Complaints regarding style or strategic preferences do not constitute valid grounds for rejection or refund, provided the Agency acted with professional competence. 7.3. Remedy In the event of a valid error, the Agency shall be given a reasonable opportunity to correct the work. The Client is not entitled to a refund unless the Agency fails to rectify the issue. 8. LIABILITY AND INDEMNITY 8.1. Limitation of Liability The Agency\u2019s total liability is strictly limited to the amount of the fees actually paid by the Client for the specific part of the assignment that caused the damage. 8.2. Exclusions The Agency is never liable for indirect damages, results of marketing campaigns (ROAS\/ROI), or damages caused by third-party platforms (e.g., Google, Meta, Shopify). 8.3. Indemnity The Client indemnifies the Agency against all claims from third parties arising from the use of the Deliverables or materials provided by the Client. 9. INTELLECTUAL PROPERTY 9.1. Agency IP All intellectual property rights regarding the methods, strategies, and frameworks used by the Agency remain with the Agency. 9.2. Client Usage Rights Upon full payment of all invoices, the Client acquires usage rights for the specific Deliverables created for them. 10. PROMOTIONAL RIGHTS 10.1. Marketing License The Client grants the Agency the perpetual, worldwide right to use the Client\u2019s name, logo, and a description of the project (Case Study) for promotional purposes. 10.2. Performance Metrics The Agency is entitled to share high-level performance metrics to demonstrate success. 10.3. Written Opt-Out If the Client strictly forbids such use, they must explicitly state this in writing before the conclusion of the Agreement. 11. CONFIDENTIALITY 11.1. Strict Confidentiality Both parties agree to keep strict confidentiality regarding sensitive business information. This obligation remains in force even after termination. 12. FORCE MAJEURE 12.1. Liability Waiver The Agency is not liable for delays caused by Force Majeure (e.g., illness, internet outages, government measures). The delivery schedule will be adjusted accordingly. 13. GOVERNING LAW AND DISPUTES 13.1. Governing Law All legal relationships are governed exclusively by the federal laws of the United Arab Emirates and the laws of the Emirate<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4144","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yourinternational.com\/nl\/wp-json\/wp\/v2\/pages\/4144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yourinternational.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yourinternational.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yourinternational.com\/nl\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yourinternational.com\/nl\/wp-json\/wp\/v2\/comments?post=4144"}],"version-history":[{"count":40,"href":"https:\/\/www.yourinternational.com\/nl\/wp-json\/wp\/v2\/pages\/4144\/revisions"}],"predecessor-version":[{"id":4199,"href":"https:\/\/www.yourinternational.com\/nl\/wp-json\/wp\/v2\/pages\/4144\/revisions\/4199"}],"wp:attachment":[{"href":"https:\/\/www.yourinternational.com\/nl\/wp-json\/wp\/v2\/media?parent=4144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}