GENERAL TERMS AND CONDITIONS
Your International
1. DEFINITIONS
1.1. “Agency”
Your International FZCO, a Free Zone Company duly registered and existing under the laws of the United Arab Emirates, with its registered office in Dubai, UAE, holding Trade License number 29013.
1.2. “Client”
The natural person or legal entity that enters into an agreement with the Agency for the provision of Services.
1.3. “Services”
All services provided by the Agency, including but not limited to Market Validation, Strategic Consulting, Localization (translation/adaption), Go-to-Market execution, Marketing campaigns, and Optimization.
1.4. “Deliverables”
The tangible results of the Services, such as strategy reports, translated content, marketing campaigns, or software setups provided by the Agency.
1.5. “Agreement”
The contract between the Agency and the Client, constituted by the Client’s acceptance of a Quote or Proposal.
2. APPLICABILITY
2.1. General Application
These General Terms and Conditions apply to all offers, quotations, and agreements regarding the provision of Services by the Agency.
2.2. Rejection of Client Terms
The applicability of any purchase conditions or other terms and conditions of the Client is expressly rejected.
2.3. Written Deviations
Deviations from these terms are only binding if agreed upon in writing by authorized representatives of both parties.
3. CONCLUSION OF AGREEMENT
3.1. Quotation Validity
All quotations and proposals provided by the Agency are non-binding and valid for 30 days, unless stated otherwise.
3.2. Formation of Contract
The Agreement is concluded when the Client confirms the proposal in writing (including email) or when the Agency commences the execution of the Services with the Client’s knowledge.
3.3. Immediate Commencement
By accepting the proposal, the Client agrees that the Agency may immediately begin scheduling and reserving capacity for the project.
4. EXECUTION OF SERVICES & SCOPE
4.1. Nature of Obligations
The Agency performs its Services (Consultancy, Marketing, Strategy) on the basis of a “best efforts obligation”. The Agency does not guarantee specific commercial results, as these depend on external factors beyond the Agency’s control.
4.2. The 5-Step Framework
Services are typically executed in phases (Validation, Blueprint, Localization, Launch, Scale). The Agency is entitled to suspend the start of a subsequent phase until the Client has approved the deliverables of the preceding phase.
4.3. Third Parties
The Agency is authorized to engage third parties (e.g., local market experts, copywriters, ad platforms) for the execution of the Services.
4.4. Client Cooperation
The Client must provide all necessary information, access to accounts, and approvals in a timely manner. Delays caused by the Client extend the delivery deadlines of the Agency.
5. FEES AND PAYMENT
5.1. Establishing Fees
Fees are established in the Proposal (Fixed Project Fee or Hourly Rates).
5.2. Payment Schedule
Unless agreed otherwise, the Agency invoices:
- • 50% Deposit upon signing the Agreement (Project Start).
- • 50% Remainder upon delivery or completion of agreed milestones.
5.3. Payment Term
Invoices must be paid within fourteen (14) days of the invoice date.
5.4. Default
If payment is not received by the due date, the Client is in default by operation of law. The Agency is entitled to suspend all work immediately. The Client shall owe statutory commercial interest plus extrajudicial collection costs fixed at 15% (minimum €150.00).
6. CANCELLATION AND EARLY TERMINATION
6.1. General Policy
Since the Agency reserves specific time and resources for the Client’s project, strict cancellation rules apply.
6.2. Cancellation Fee
If the Client cancels after the Agreement has been concluded, the following applies:
- • Work Completed: The Client must pay 100% of the fees for all work already performed up to the moment of cancellation.
- • Compensation for Revenue Loss: The Client must pay 50% of the remaining value of the project price as compensation for reserved capacity.
6.3. Written Cancellation
Cancellation must be done in writing. The date of receipt by the Agency serves as the cancellation date.
7. COMPLAINTS AND REVISIONS
7.1. Inspection
The Client must inspect Deliverables upon receipt. Complaints must be submitted in writing within seven (7) days.
7.2. Subjectivity
Complaints regarding style or strategic preferences do not constitute valid grounds for rejection or refund, provided the Agency acted with professional competence.
7.3. Remedy
In the event of a valid error, the Agency shall be given a reasonable opportunity to correct the work. The Client is not entitled to a refund unless the Agency fails to rectify the issue.
8. LIABILITY AND INDEMNITY
8.1. Limitation of Liability
The Agency’s total liability is strictly limited to the amount of the fees actually paid by the Client for the specific part of the assignment that caused the damage.
8.2. Exclusions
The Agency is never liable for indirect damages, results of marketing campaigns (ROAS/ROI), or damages caused by third-party platforms (e.g., Google, Meta, Shopify).
8.3. Indemnity
The Client indemnifies the Agency against all claims from third parties arising from the use of the Deliverables or materials provided by the Client.
9. INTELLECTUAL PROPERTY
9.1. Agency IP
All intellectual property rights regarding the methods, strategies, and frameworks used by the Agency remain with the Agency.
9.2. Client Usage Rights
Upon full payment of all invoices, the Client acquires usage rights for the specific Deliverables created for them.
10. PROMOTIONAL RIGHTS
10.1. Marketing License
The Client grants the Agency the perpetual, worldwide right to use the Client’s name, logo, and a description of the project (Case Study) for promotional purposes.
10.2. Performance Metrics
The Agency is entitled to share high-level performance metrics to demonstrate success.
10.3. Written Opt-Out
If the Client strictly forbids such use, they must explicitly state this in writing before the conclusion of the Agreement.
11. CONFIDENTIALITY
11.1. Strict Confidentiality
Both parties agree to keep strict confidentiality regarding sensitive business information. This obligation remains in force even after termination.
12. FORCE MAJEURE
12.1. Liability Waiver
The Agency is not liable for delays caused by Force Majeure (e.g., illness, internet outages, government measures). The delivery schedule will be adjusted accordingly.
13. GOVERNING LAW AND DISPUTES
13.1. Governing Law
All legal relationships are governed exclusively by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai.
13.2. Exclusive Jurisdiction
Any disputes arising from or in connection with the Agreement shall be submitted exclusively to the competent courts in Dubai, United Arab Emirates.
